DIISTIL – TERMS AND CONDITIONS
OF SALE

BY CLICKING ON THE "ACCEPT" BUTTON YOU AGREE TO THESE TERMS WHICH WILL BIND YOU.

  1. 1. THESE TERMS

    1. 1.1. What these terms cover These are the terms and conditions on which we supply our products to you.
    2. 1.2. Why you should read them Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
    3. 1.3. Age requirements when purchasing alcohol in the UK In the UK it is illegal for:
      1. (a) any person under the age of 18 to buy (or to attempt to buy) alcohol for themselves or for any other person under the age of 18;
      2. (b) an adult to buy (or to attempt to buy) alcohol for any person under the age of 18.
    4. 1.4. Our requirements You may only purchase an alcoholic product from us if you are:
      1. (a) at least 18 years old;
      2. (b) not buying that product for any person or persons under the age of 18.
    5. 1.5. Age verification You will be required to verify your age upon purchase. If you are unable to verify your age, we will not be able to accept your order or sell our products to you.
    6. 1.6. Your promise to us By placing an order to purchase a product from us, you promise to us that it is lawful for you to do so. If you breach this promise, we may end our contract with you and charge you reasonable compensation for the net costs which we incur as a result. We may deduct the compensation payment from the bank account which you used to pay for the product you purchased.

  2. 2. INFORMATION ABOUT US AND HOW TO CONTACT US

    1. 2.1. Who we are. We are Diistil Limited, a company registered in England and Wales. Our company registration number is 13265774, and our registered office is at 52A Expressway Studios North Woolwich Road, London, England, E16 2AA. Our registered VAT number is 376 9883 20.
    2. 2.2. How to contact us. You can contact us by emailing our customer service team at info@diistil.com or by writing to us at 52A Expressway Studios, North Woolwich Road, London, E16 2AA.
    3. 2.3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. 2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

  3. 3. OUR CONTRACT WITH YOU

    1. 3.1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. 3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
    3. 3.3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    4. 3.4. We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

  4. 4. OUR PRODUCTS

    1. 4.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the products. Your product may vary slightly from those images.
    2. 4.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

  5. 5. YOUR RIGHTS TO MAKE CHANGES

    1. 5.1. If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will inform you about any changes to the price of the product, the timing of supply, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed with the change. If you are a consumer and we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7 - Your rights to end the contract).

  6. 6. PROVIDING THE PRODUCTS

    1. 6.1. Delivery costs. The costs of delivery will be as displayed to you on our website.
    2. 6.2. When we will provide the products. During the order process, we will let you know when we will provide the products to you. We will ordinarily give you an estimated date range for delivery.
    3. 6.3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    4. 6.4. If you are not at the delivery location when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox or left in a suitable safe place, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
    5. 6.5. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract and clause 9.2 will apply.
    6. 6.6. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods, then you may treat the contract as at an end straight away if any of the following apply:
      1. (a) we have refused to deliver the goods;
      2. (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
      3. (c) you told us before we accepted your order that delivery within the delivery deadline was essential.
    7. 6.7. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 6.6, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
    8. 6.8. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 6.6 or clause 6.7, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that, we will refund any sums you have paid to us for the canceled goods and their delivery. If the goods have been delivered to you, you must post them back to us at 52A Expressway Studios, North Woolwich Road, London, E16 2AA. We will pay the costs of postage.
    9. 6.9. When you become responsible for the goods. The products will be your responsibility from the time we deliver them to the address you gave us.
    10. 6.10. When you own goods. You own the products you have ordered once we have received payment in full.
    11. 6.11. Reasons we may delay the supply of products you have ordered to you. We may have to delay the supply of products you have ordered to:
      1. (a) deal with technical problems or make minor technical changes;
      2. (b) update the product to reflect changes in relevant laws and regulatory requirements; and/or
      3. (c) make changes to the products you have ordered as requested by you or notified by us to you (see clause 5).
    12. 6.12. Your rights if we suspend the supply of products. We will contact you in advance to tell you if we will be delaying the supply of products you have ordered, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we delay supplying it to you or tell you we are going to delay such supply, in each case for a period of more than 14 days, and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
    13. 6.13. We may refuse to supply our products that you have ordered if you do not pay. You will be asked to make payment at the time of placing your order. If we are not able to take payment from you (see clause 11.4), we will not be able to accept your order, no contract will be formed between us, and we will not be able to supply the products to you.

  7. 7. YOUR RIGHTS TO END THE CONTRACT

    1. 7.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract:
      1. (a) If what you have bought is defective or misdescribed, you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 10. You will only have such rights under the Consumer Rights Act 2015 if you are a consumer, and not if you are purchasing our products in the course of your business.
      2. (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2.
      3. (c) If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions, and you will have to pay the costs of return of the products. You will only have this right if you are a consumer, and not if you are purchasing our products in the course of your business.
      4. (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.6.
    2. 7.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately, and we will refund you in full for any products that have not been provided, and you may also be entitled to compensation. The reasons are:
      1. (a) We have told you about an upcoming change to the product or these terms which you do not agree to.
      2. (b) We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed.
      3. (c) There is a risk that the supply of the products may be significantly delayed because of events outside our control.
      4. (d) During the time between us accepting your order and dispatching your order for delivery, we have suspended the supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 weeks.
      5. (e) You are a consumer and have a legal right to end the contract because of something we have done wrong (including because we have delivered late, see clause 6.6).
    3. 7.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. You will only have this right if you are a consumer, and not if you are purchasing our products in the course of your business.
    4. 7.4. When you don't have the right to change your mind. You do not have a right to change your mind in respect of our products that you have ordered once they have been opened.
    5. 7.5. How long do I have to change my mind? If you are purchasing our products as a consumer, you have 14 days after the day you (or someone you nominate) receive the products.
    6. 7.6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed if you are purchasing our products as a consumer, but you may have to pay us compensation. Our contract with you is completed when the product(s) you have ordered is delivered and paid for. If you are a consumer and want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for products not provided, but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.

  8. 8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

    1. 8.1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      1. (a) Email. Email us at info@diistil.com. Please provide your name, home address, details of the order (including order number), and, where available, your phone number and email address.
      2. (b) Online. Complete the contact form on our website.
      3. (c) By post. Simply write to us at 52A Expressway Studios, North Woolwich Road, London, E16 2AA, including details of what you bought, when you ordered or received it, and your name and address.
    2. 8.2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at 52A Expressway Studios, North Woolwich Road, London, E16 2AA. If you are exercising your right to change your mind, you must send off the goods within 14 days of telling us you wish to end the contract.
    3. 8.3. When we will pay the costs of return. We will pay the costs of return:
      1. (a) If the products are defective or misdescribed; or
      2. (b) If you are ending the contract because we have told you of some change we have had to make to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong.

      In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return.

    4. 8.4. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    5. 8.5. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
      1. (a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. (b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    6. 8.6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then your refund will be made within 14 days from the day on which we receive the product(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 10.3.

  9. 9. OUR RIGHTS TO END THE CONTRACT

    1. 9.1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you.
    2. 9.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

  10. 10. IF THERE IS A PROBLEM WITH THE PRODUCT

    1. 10.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at info@diistil.com and 52A Expressway Studios, North Woolwich Road, London, E16 2AA.
    2. 10.2. Summary of your legal rights. If you are purchasing our products as a consumer, we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. You will only have these rights if you are a consumer, and not if you are purchasing our products in the course of your business.
      Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

      The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. If your goods do not meet any of these requirements, then you can get an immediate refund up to 30 days after delivery.

      See also clause 7.3.
    3. 10.3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products under the Consumer Rights Act 2015, you must post them back to us. We will pay the costs of postage or collection.

  11. 11. PRICE AND PAYMENT

    1. 11.1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 11.3 for what happens if we discover an error in the price of the product you order.
    2. 11.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. 11.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid, and require the return of the products we have provided to you.
    4. 11.4. When you must pay and how you must pay. We accept payment with Visa, Mastercard, American Express, Apple Pay, Shop Pay, and Google Pay. You must pay for the products at the time you place your order.

  12. 12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

    1. 12.1. If you are purchasing our products as a consumer:
      1. (a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
      2. (b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarized at clause 10.2; and for defective products under the Consumer Protection Act 1987.
      3. (c) We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business, or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    2. 12.2. If you are purchasing our products as a business:
      1. (a) We shall not under any circumstances whatsoever be liable to you. Whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: (i) any loss of profit, sales, revenue, or business; (ii) loss of anticipated savings; (iii) loss of or damage to goodwill; (iv) loss of agreements or contracts; (v) any loss that is an indirect or secondary consequence of any act or omission by us.
      2. (b) Our total liability to you. Whether in contract, tort (including negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution, or otherwise, in respect of all loss or damage arising under or in connection with our contract with you, shall in no circumstances exceed the price paid by you to us for the products.
      3. (c) Nothing in this agreement shall limit or exclude the liability. Of either party for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter in respect of which it would be unlawful to exclude or restrict liability.
      4. (d) All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or common law are excluded from this agreement. This includes those terms implied by sections 13 to 15 of the Sale of Goods Act 1979, to the fullest extent permitted by applicable law.

  13. 13. HOW WE MAY USE YOUR PERSONAL INFORMATION

    1. 13.1. How we may use your personal information. We will only use your personal information as set out in our https://www.diistil.com/privacy-policy.

  14. 14. OTHER IMPORTANT TERMS

    1. 14.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens, and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer, you may contact us to end the contract within 14 days of us telling you about it, and we will refund you any payments you have made in advance for products not provided.
    2. 14.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. 14.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    4. 14.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. 14.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
    6. 14.6. Which laws apply to this contract and where you may bring legal proceedings.
      1. (a) If you are a consumer: These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
      2. (b) If you are a business:
        1. (i) This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
        2. (ii) Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
    7. 14.7. Entire Agreement. This clause only applies if you are purchasing our products in the course of your business. This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
Diistil Limited
52A Expressway Studios
North Woolwich Road
London, E16 2AA
Info@diistil.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate